Privacy Policy 🔒

This Privacy Policy (hereinafter referred to as the "Policy") is published by hokijitu (hereinafter referred to as "hokijitu", "we", "us", or "our") and governs the collection, processing, storage, and disclosure of personal data relating to individuals who access or use the hokijitu website at https://hokijitu.cam and any associated gaming or betting services (collectively, the "Platform").

hokijitu is committed to handling personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy is intended to clearly explain what data we collect from players and visitors, why we collect it, how we use and protect it, and the rights available to you as a data subject.

By registering an account, accessing the Platform, or submitting personal information to hokijitu in any form, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please do not use the hokijitu Platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned to them below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identity number, email address, IP address, payment details, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means hokijitu, which determines the purposes and means of processing personal data collected via the Platform.
• "Data Subject" means any identified or identifiable natural person whose personal data is processed by hokijitu — in most cases, this refers to registered players and Platform visitors.
• "Third Party" means any individual or organisation that is not the Data Subject or hokijitu, including payment processors, identity verification providers, and analytics partners.
• "KYC" means Know Your Customer — the identity verification process conducted by hokijitu to confirm a player's identity, age, and eligibility prior to processing withdrawals or as part of ongoing compliance obligations.
• "Cookies" means small text files placed on a user's device by a website to store preference data, session information, or tracking identifiers.

hokijitu collects personal data from you in the following ways: directly when you provide it to us during registration, KYC verification, or support interactions; automatically when you use the Platform; and, in limited circumstances, from third-party sources such as payment processors and identity verification services.

The categories of personal data we may collect include:

hokijitu applies the principle of data minimisation — we collect only the personal data that is necessary for the specific purposes described in Section 4. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data except where strictly required for responsible gambling compliance purposes.

hokijitu processes your personal data only for specific, explicit, and legitimate purposes. The primary purposes for which we use your personal data are as follows:

• Account Management: To create, maintain, and administer your hokijitu player account, including processing login requests, account updates, and preference settings.
• Identity Verification (KYC): To verify your identity, age (21+), and eligibility to use the Platform, in accordance with applicable regulatory requirements and our internal compliance policies.
• Payment Processing: To process deposits and withdrawals via your selected payment method, including Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, Boost, GrabPay, BTC, and USDT.
• Service Delivery: To provide access to games, sports betting markets, live casino services, and all other features available on the Platform.
• Customer Support: To respond to enquiries, resolve disputes, process complaints, and provide assistance via live chat or email.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct as outlined in our Terms & Conditions.
• Responsible Gambling Compliance: To monitor betting patterns for signs of problem gambling, enforce self-exclusion requests, and apply deposit limits at the player's request or where required by policy.
• Legal & Regulatory Compliance: To fulfil obligations imposed by applicable laws, regulations, licensing requirements, or instructions from competent authorities.
• Platform Improvement: To analyse usage data, diagnose technical issues, and improve the performance, security, and user experience of the hokijitu Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may opt out at any time.

hokijitu relies on the following legal bases for processing personal data, depending on the specific purpose and context of each processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between hokijitu and the Player — including account registration, payment processing, and service delivery — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws, regulations, anti-money laundering obligations, and licensing conditions is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, and internal analytics is carried out on the basis of hokijitu's legitimate interests, provided those interests are not overridden by the individual rights and freedoms of the data subject.
• Consent: Processing for direct marketing communications and optional analytics cookies is carried out on the basis of your freely given, specific, and informed consent. You retain the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

hokijitu does not sell, rent, or trade your personal data to unaffiliated third parties for commercial gain. We may share your personal data with the following categories of recipients where necessary and proportionate:

• Payment Service Providers: Including but not limited to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX operators, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency network processors — solely to facilitate your deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC and age verification services engaged by hokijitu to confirm player identity and eligibility in accordance with applicable compliance requirements.
• Technology and Platform Partners: Game content providers, software infrastructure providers, and cybersecurity services engaged by hokijitu to operate and secure the Platform. These partners are contractually bound to process data only on hokijitu's instructions.
• Regulatory and Law Enforcement Authorities: Where hokijitu is legally required or compelled to disclose personal data to government bodies, regulators, courts, or law enforcement agencies, we will do so in compliance with applicable legal process.
• Fraud Prevention Networks: In cases of suspected fraud, money laundering, or multi-accounting, hokijitu may share relevant data with industry fraud prevention bodies to protect the integrity of online gaming services.

All third-party service providers engaged by hokijitu who process personal data on our behalf are required to maintain appropriate technical and organisational security measures and to process personal data solely for the purposes specified by hokijitu.

hokijitu retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulatory obligations.

General retention guidelines applied by hokijitu are as follows:

• Active Account Data: Retained for the duration of the player's registration with hokijitu and for a period of at least five (5) years following account closure, to meet anti-money laundering record-keeping obligations and to resolve any post-closure disputes.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later, in compliance with applicable financial crime prevention regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records: Retained for a period of three (3) years from the date of the final communication, unless the matter involves an active dispute or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent and for up to two (2) years following withdrawal of consent, to demonstrate compliance.
• Technical and Usage Data: Typically retained in aggregated or anonymised form for platform analytics. Raw log data is retained for up to twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with hokijitu's internal data disposal procedures.

hokijitu implements and maintains a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser or device and the hokijitu Platform;
• Encrypted storage of sensitive personal data and financial records at rest;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Two-factor authentication options for player accounts and mandatory multi-factor authentication for all internal administrative access;
• Regular vulnerability assessments, penetration testing, and security audits conducted by qualified independent specialists;
• Automated fraud detection and anomaly monitoring systems operating continuously across the Platform;
• Incident response procedures designed to detect, contain, and report data security incidents within required timeframes.

Whilst hokijitu employs industry-standard security practices, no system is entirely immune to risk. You are responsible for maintaining the confidentiality of your own account credentials. hokijitu will never ask you to disclose your password via email, live chat, or any other unsolicited communication.

hokijitu uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform effectively, enhance the user experience, and collect analytics data. The following categories of cookies are used:

You may manage or withdraw your consent for non-essential cookies through your browser settings or the cookie preference controls available on the Platform. Please note that disabling strictly necessary cookies may impair Platform functionality, including your ability to log in and access games.

hokijitu does not use cookies to collect personal data beyond what is described in this Policy, and does not engage in cross-site tracking for advertising purposes that involves sharing your identity with unaffiliated advertising networks.

As a data subject, you hold specific rights in relation to the personal data hokijitu holds about you. These rights are summarised below and may be exercised by contacting our support team as described in Section 14:

• Right of Access: You have the right to request a copy of the personal data hokijitu holds about you, together with information about how that data is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data. For certain data fields, you may update your information directly within your account settings.
• Right to Erasure: You may request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to hokijitu's legal retention obligations as described in Section 7.
• Right to Restrict Processing: You may request that hokijitu restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where it is carried out on the basis of legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

hokijitu will respond to all verifiable data subject requests within a reasonable timeframe. We may need to verify your identity before processing your request. In cases where a request cannot be fulfilled — for example, due to a conflicting legal obligation — hokijitu will explain the reason clearly in writing.

hokijitu is strictly an adult platform. Access to and use of the hokijitu Platform is permitted only for individuals who are aged 21 years or above. hokijitu does not knowingly collect, process, or store personal data from any individual under the age of 21.

If hokijitu becomes aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered an account on hokijitu, please contact our support team immediately.

Parents and guardians are encouraged to make use of parental control tools available through internet service providers and device manufacturers to restrict minors' access to online gambling platforms.

hokijitu operates with technology infrastructure and service partners located in multiple jurisdictions. As a result, personal data collected from Malaysian players and other users may be transferred to, stored, or processed in countries outside Malaysia.

Where personal data is transferred internationally, hokijitu ensures that appropriate safeguards are in place to protect such data to an equivalent standard as that applied within Malaysia. These safeguards may include data processing agreements incorporating standard contractual clauses, adequacy determinations, or other legally recognised transfer mechanisms.

hokijitu will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual or technical safeguards, and will not transfer data to countries subject to international sanctions or embargoes in connection with the personal data of Malaysian players.

hokijitu reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform services. When a material change is made, hokijitu will publish the revised Policy on this page and update the "Last Updated" date accordingly.

For significant changes that materially affect how we process your personal data, hokijitu will endeavour to provide reasonable advance notification via your registered email address or a prominent notice on the Platform prior to the change taking effect.

Your continued use of the hokijitu Platform following the publication of any revised Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not agree with a revised Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by hokijitu, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform. Average response time under 2 minutes. This is the fastest way to reach us for urgent privacy concerns.
• Email: [email protected] (plain text only — not a clickable link). Responses are typically provided within 4 to 8 hours.

When submitting a privacy-related request, please include your registered email address and a brief description of your request to enable our team to locate your account and respond efficiently. hokijitu will handle all privacy enquiries with strict confidentiality.

We serve players across all of Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — and are committed to responding to all legitimate privacy enquiries promptly, regardless of your location within the country.

For general platform questions, please refer to our FAQ page. For details of your rights and obligations as a player, please review our Terms & Conditions.